Terms of service.

01 — AgreementAcceptance of these terms

These Terms of Service ("Terms") form a binding agreement between you and Jawla Sports Co., a company registered in the Kingdom of Saudi Arabia ("Jawla", "we", "us"). They govern your access to and use of the Jawla mobile applications, the Jawla website at jawla.app, and the Jawla venue management portal (collectively, the "Service").

By creating an account, accessing the Service, or making a booking through Jawla, you confirm that you have read, understood, and agreed to these Terms and to our Privacy Policy. If you do not agree, please don't use the Service.

Some parts of the Service have additional terms (for example, our Venue Partner Agreement for operators using the portal). Where those apply, they form part of these Terms.

02 — AccountAccount registration

To use most features, you'll need a Jawla account. When you create one, you agree to:

• Provide accurate and current information about yourself.
• Keep your contact details up to date so we can reach you about bookings.
• Use a phone number that belongs to you and that you can receive verification codes on.
• Keep your account credentials confidential and not share access with others.
• Notify us immediately if you suspect unauthorized access.

You are responsible for everything that happens under your account. We're not liable for losses caused by sharing credentials or unauthorized access you didn't tell us about.

03 — EligibilityWho can use Jawla

You may use Jawla only if you:

• Are at least 18 years old.
• Are legally able to enter into a binding contract under the laws of your jurisdiction.
• Have not previously been suspended from the Service.
• Are not located in or a resident of any jurisdiction subject to applicable sanctions or trade restrictions that would prohibit our providing the Service to you.

Family programs and junior coaching that involve minors are operated by venues directly. Jawla provides booking tooling for these programs but does not contract directly with anyone under 18.

04 — UseUse of the Service

Subject to these Terms, Jawla grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial purposes (or, in the case of venue operators, for the management of your venues).

You agree not to:

• Reverse engineer, decompile, or attempt to extract the source code of the Service.
• Use automated tools (bots, scrapers, crawlers) to access the Service except where we explicitly permit it.
• Interfere with or disrupt the Service, its servers, or networks.
• Attempt to gain unauthorized access to any part of the Service.
• Use the Service to send spam, phishing attempts, or unsolicited communications.
• Resell, sublicense, or commercially exploit the Service without our written consent.
• Use the Service for anything illegal, harmful, or in violation of these Terms.

05 — BookingsBookings and payments

Jawla allows you to book courts and join matches at venues operated by independent third parties ("Venue Partners"). When you make a booking through Jawla, you are entering into a contract directly with the relevant Venue Partner for the use of their facility. Jawla acts as a platform that facilitates the booking and payment.

How a booking is confirmed

A booking becomes confirmed only when payment is successfully captured by our payment processor and you receive a confirmation in the app. Until that moment, the slot is held provisionally and may be released.

Accepted payment methods

Jawla currently accepts the following payment methods, where available in your region:

• mada — the Saudi national debit network
• Apple Pay
• STC Pay
• Visa and Mastercard credit and debit cards

All payments are processed through PCI-DSS compliant providers. Jawla does not store your full card number or CVV. Payment timing, currency conversion charges, and bank fees may apply depending on your card issuer; these are outside our control.

Pricing and taxes

Court prices, peak/off-peak rates, and any add-ons are set by the relevant Venue Partner and displayed at the point of booking. Prices are inclusive of applicable Saudi VAT unless stated otherwise. We may, from time to time, charge a service fee, which will always be shown clearly before you confirm.

06 — CancellationsCancellation and refunds

Cancellation policies are set by each Venue Partner and are clearly displayed before you confirm a booking. The general framework is:

Some venues set stricter or more flexible policies — always check the policy on the booking screen before paying. Refunds are returned to the original payment method within 5–10 business days, depending on your bank.

Cancellations by the venue

If a venue cancels your booking (for example, due to weather, court damage, or operational issues), you will receive a full refund. We will also try to offer alternative slots where possible. Jawla is not liable for additional costs you may incur (transport, time off, lost coaching sessions) when a venue cancels.

No-shows

If you fail to attend a booking without canceling, the full amount is forfeited and the venue may apply additional consequences under its own house rules.

07 — VenuesVenue Partner terms

If you are a Venue Partner using the Jawla portal to manage your venue, additional terms apply, including the Venue Partner Agreement you accepted at onboarding. This section provides a high-level summary; the Venue Partner Agreement governs in case of conflict.

• You are solely responsible for the operation, safety, condition, and lawful licensing of your venue.
• You confirm you hold all necessary licenses and approvals required by the Saudi Ministry of Sport, the relevant Amana, the Balady platform, and any other applicable authority.
• You set your own prices, schedules, cancellation policies, and house rules — within the bounds set by Saudi law and the Venue Partner Agreement.
• You are responsible for any taxes (including VAT) on revenue generated through Jawla.
• You agree to honor confirmed bookings made through the Service and to communicate any operational changes promptly.
• Jawla may charge a platform commission or subscription fee as set out in your Venue Partner Agreement.

08 — ConductUser content and conduct

The Service includes social features — match invitations, crews, profiles, reviews, messages. When you contribute content, you agree that:

• You retain ownership of the content you post, but grant Jawla a worldwide, royalty-free, non-exclusive license to use, display, and distribute it for the purpose of operating and promoting the Service.
• You will not post content that is unlawful, threatening, harassing, defamatory, obscene, or that infringes anyone's rights.
• You will not impersonate any person or misrepresent your affiliation with anyone.
• You will respect the cultural and religious sensitivities of the Saudi market.
• You will not use the Service to solicit, advertise, or promote competing services without our written permission.

We may, but are not obliged to, review content posted on the Service. We can remove content and suspend accounts that violate these Terms, with or without notice.

09 — IPIntellectual property

The Service — including its software, design, content (other than user content), trademarks, and the names "Jawla" and "جولة" — is owned by Jawla Sports Co. or its licensors. All rights are reserved.

Nothing in these Terms transfers ownership of any intellectual property to you. The limited license we grant you to use the Service does not include rights to copy, modify, distribute, sell, or create derivative works.

If you believe content on the Service infringes your intellectual property rights, contact legal@jawla.app with the relevant details and we will investigate.

10 — DisclaimersDisclaimers

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, Jawla disclaims all warranties of any kind, whether express, implied, or statutory — including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.

We do not warrant that:

• The Service will always be available, uninterrupted, or error-free.
• Any specific court, slot, or match will meet your expectations.
• Information provided by Venue Partners (pricing, schedules, photos, descriptions) is always accurate.
• Skill ratings or match outcomes are objectively correct.

Sport involves physical activity and inherent risk. You participate in any booking made through Jawla at your own risk and are responsible for ensuring you are in suitable condition to play.

11 — LiabilityLimitation of liability

To the maximum extent permitted by applicable law, Jawla, its directors, employees, and affiliates will not be liable for any indirect, incidental, consequential, special, or punitive damages — including loss of profits, data, use, goodwill, or other intangible losses — arising out of or in connection with your use of the Service.

Our total aggregate liability to you for any claim arising out of or relating to the Service or these Terms shall not exceed the greater of (a) the total amount you paid Jawla in the six months immediately preceding the event giving rise to the claim, or (b) one hundred Saudi Riyals (SAR 100).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable Saudi law, including liability for fraud, gross negligence, or willful misconduct.

12 — IndemnityIndemnification

You agree to indemnify and hold harmless Jawla and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your use of the Service or your breach of these Terms.
• Your violation of any law or the rights of any third party.
• Any content you contribute to the Service.
• For Venue Partners — any claim arising out of the operation of your venue or your relationship with players who book through Jawla.

13 — LawGoverning law

These Terms and any dispute or claim arising out of or in connection with them or the Service are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, without regard to conflict of laws principles.

Where mandatory provisions of consumer protection law in your country of residence provide you with stronger protection, those provisions will apply to the extent required.

14 — DisputesDispute resolution

If a dispute arises, we'd much rather sort it out informally first. Please contact legal@jawla.app with a clear description of the issue. We commit to engaging in good-faith discussion within 14 days.

If informal resolution fails, the dispute shall be submitted to the exclusive jurisdiction of the competent courts of the city of Riyadh, Kingdom of Saudi Arabia. Where the dispute involves a Venue Partner or commercial counterparty, the parties may instead agree to refer the matter to arbitration under the rules of the Saudi Center for Commercial Arbitration (SCCA), seated in Riyadh, conducted in Arabic or English at the parties' election.

15 — TerminationSuspension and termination

You may close your Jawla account at any time from within the app — Settings → Account → Close account. Closing an account does not entitle you to a refund of any non-refundable amounts already paid.

We may suspend or terminate your access to the Service if:

• You materially breach these Terms.
• We believe your conduct creates risk or legal exposure for Jawla, other users, or Venue Partners.
• We are required to do so by law or by competent authority.
• You fail to pay amounts due, including chargebacks.

Provisions of these Terms that by their nature should survive termination — including disclaimers, limitation of liability, indemnity, intellectual property, governing law, and dispute resolution — will continue in effect after termination.

16 — ChangesChanges to these terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent version. For material changes, we will give you at least 14 days' advance notice through the app and by email. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you don't agree, your option is to stop using the Service.

17 — ContactGet in touch

For legal questions, notices, or correspondence under these Terms:

Thanks for reading. Now go book a court.