Legal
The agreement between you and Jawla — written to be read. It covers your account, bookings, venue subscriptions, payouts and the Founding 25 program.
Last updated: 14 June 2026 · Governed by the laws of Saudi Arabia
These Terms govern your use of the Jawla app and website, operated by Jawlah Go Company (CR 7054199224 · VAT 314763716300003). By creating an account or using Jawla, you agree to these Terms. If you're accepting on behalf of a venue, you confirm you're authorised to bind that business.
You must provide accurate information and keep your login secure. You're responsible for activity on your account. You must be 16 or older to play, and a registered business to list a venue. Tell us immediately if you suspect unauthorised access.
Court bookings are subject to availability and each venue's rules. Prices are shown in SAR and include VAT where applicable. Payments are processed securely by our licensed providers; we don't store full card details. A booking is confirmed only once payment is authorised.
Cancellation windows for individual bookings are set by each venue and shown clearly at checkout. Where a venue cancels on you, you're refunded in full. Venue subscriptions include a 14-day money-back guarantee on first purchase.
Venues choose a plan — Starter (SAR 99/mo), Club (SAR 299/mo) or Chain (SAR 499/mo). Paid plans renew monthly until cancelled. You can cancel anytime from your dashboard; access continues until the end of the current billing period. Unlimited bookings and users apply to all plans. We may change standard pricing with 30 days' notice; your locked rates (see §5) are unaffected.
The Founding 25 program is limited to the first 25 venues that activate in Riyadh. Founding venues receive: zero monthly subscription fee for 12 months from activation, a commission rate capped at 4.99% locked for as long as the account remains in good standing, and a founding badge in the app. The offer is non-transferable and ends once 25 spots are filled. If a founding venue cancels and later returns, founding terms may not reapply.
Jawla collects booking payments on the venue's behalf, deducts the agreed commission, and transfers the balance to the venue's registered bank account weekly — every Monday — with a full statement. Commission rates depend on the plan and never exceed the plan's stated cap. You're responsible for your own taxes on payouts received.
The Jawla Rating is generated from match results to keep games balanced. Manipulating results, colluding, or entering false scores may lead to rating resets or account suspension. Ratings are for community play and have no monetary value.
Be respectful to other players and venues. Don't misuse the platform, attempt to disrupt it, scrape it, or use it for unlawful purposes. We may suspend or remove accounts that violate these Terms or harm the community.
The Jawla app is distributed through the Apple App Store and Google Play, which are not parties to these Terms. You acknowledge that: this agreement is between you and Jawla only; the app stores have no obligation to provide maintenance or support for the app; and the app stores are not responsible for handling any claims relating to the app, including product-liability, regulatory or intellectual-property claims. If the app fails to meet any applicable warranty, you may notify Apple, and Apple may refund any purchase price paid to it; to the maximum extent permitted by law, Apple has no other warranty obligation. You confirm you are not located in a country subject to a U.S. Government embargo and are not on any U.S. prohibited-parties list. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Any subscription or purchase made through an app store is billed and managed by that store under its own rules — manage or cancel it in your App Store or Google Play account settings.
Jawla connects players with venues but isn't responsible for the condition of courts or conduct during games. Play at your own risk and follow venue rules. To the maximum extent permitted by law, our total liability to you is limited to the amount you paid us in the 12 months before the claim.
We may update these Terms; we'll notify you of material changes in the app. Continued use after a change means you accept it. Questions? Reach us at support@jawla.ai. These Terms are governed by the laws of the Kingdom of Saudi Arabia, and disputes fall under the competent courts of Riyadh.