Terms of Service.

1. Who we are and what Jawla is

Jawla is a platform operated by Jawlah Go Company (شركة جولة جو), commercial registration 7054199224, Riyadh, Kingdom of Saudi Arabia ("Jawla", "we", "us"). Jawla lets players find and book courts at partner venues, join matches, enter tournaments and hold a Jawla Score; and lets venues, academies and coaches ("partners") manage bookings, programs, events and payouts. By creating an account or using Jawla you agree to these terms and to our Privacy Policy.

Jawla is a marketplace. Courts, coaching and programs are provided by partners, who are independent businesses. We are not a party to the contract for the court or session itself, but we take payment, hold partners to our partner agreement, and run the dispute process in section 4.

2. Your account

• You must be 18 or over to hold a Jawla account. Younger players use Jawla Kids under a parent's account (section 10).
• Your account is tied to your mobile number. Keep your phone secure; anything done from your account is treated as done by you unless you tell us it was compromised.
• One account per person. You may not create accounts for others, share your account, or hold more than one player account.
• Give accurate information, including your sex and date of birth, which control which lanes you can join, and your starting level, which seeds your score.
• You can browse venues and matches without an account. You need one to book, join or post.

3. Bookings and payment

• Prices are set by the venue and shown before you pay, inclusive of VAT. Jawla does not add a booking fee to players.
• A booking is confirmed when payment succeeds. You receive confirmation in the app and, if enabled, by SMS and calendar.
• Pay your share. When a booking is split, the booker's share is charged at booking and each player's share when they accept. Until every share is paid, the booker remains responsible for the full price. If a player drops out, the booker may open the seat to an open-match player or pay the share.
• Payments are processed by a SAMA-licensed gateway. By paying you authorise the charge and any refund to the same card.
• Arrive on time. Venues may treat a no-show as a cancellation outside the window, with no refund, and repeated no-shows may restrict your ability to join open matches.
• Venue rules (dress, footwear, conduct, opening hours) apply on their premises. The venue may refuse entry for breach of its rules; where they do so without good reason, section 4 applies.

4. Cancellations, refunds and disputes

• Each venue sets its cancellation window (for example, free cancellation up to 12 hours before). It is shown on the booking screen before you pay and in your booking afterwards.
• Cancel inside the window and your payment is refunded to the card used, normally within 5 to 10 working days depending on your bank. Cancel outside it and the venue may keep some or all of the price, as stated in its policy.
• If the venue cancels, or the court is unavailable or unplayable when you arrive, you receive a full refund.
• Split bookings refund each player's share to that player.
• Raise any dispute in the app under Help within 7 days of the booking. We will ask the venue for its account, decide within 10 working days, and where we find in your favour, refund you from the venue's next settlement. Our decision under this process is final between you and the venue for the purposes of Jawla; it does not affect your legal rights.

5. Open matches

• Hosted matches: a player who has booked a court opens seats. The host sets the level range and lane. Joiners pay their share on joining. The host may not remove a joiner who has paid except for breach of these terms.
• Listings: Jawla lists free venue slots as matches. Your share is authorised when you join and captured only when the match reaches the required number of players and the court is booked. If it does not fill by the cut-off, your seat is released and nothing is charged.
• Open matches are level-restricted using the Jawla Score. You may only join matches whose range includes your current score for that sport.
• Leaving a hosted match inside the venue's cancellation window is treated as a cancellation of your share.

6. Tournaments and seasons

• Tournaments are organised by the venue, or by Jawla for seasons and leagues. The organiser sets the format, entry fee, level bracket, lane and rules, shown before you enter.
• Entry fees are charged on entry. Withdrawal refunds follow the organiser's stated policy; where none is stated, entries are refundable until the draw is published.
• Results are recorded by the organiser and posted to players' Jawla Scores. Organisers' decisions on the running of an event are final, subject to our review for abuse.
• Prizes, if any, are provided by the organiser. Jawla is not responsible for prizes unless it is the organiser.

7. The Jawla Score

• Your Jawla Score is calculated by our rating engine from confirmed results. The method is described on our ranking page. We may refine the engine; when we do, we recalculate consistently for everyone.
• Match results are confirmed by the players in the match. A result confirmed by both sides is final. A disputed result is reviewed by the organiser or venue, and if needed by us.
• You may not enter false results, agree results without playing, use another person's account, or manipulate your starting level. Doing so may reset your score, remove you from events, or close your account.
• Your score, tier and rating history belong to the Jawla platform. You may share your player card. You may not scrape or republish other players' ratings.
• Elite tier is granted and withdrawn according to the published criteria and requires an active federation ranking that we may verify.

8. Groups, teams and posts

• Groups and teams are run by their admins, who can add and remove members. Groups are posts-only; there is no private messaging in Jawla.
• You are responsible for what you post. Keep it about the game. No harassment, hate, sexual content, spam, advertising, or personal information of others.
• We may remove posts and members that break these terms, and we act on reports. Group admins may set stricter rules for their group.
• Under-18 groups must be created and administered by an adult and are visible to parents of members.

9. Women's and juniors lanes

Women-only matches, tournaments, groups and programs are open only to accounts registered as female. Juniors-only activities are open only to Jawla Kids profiles. Misrepresenting your sex or age to access a restricted lane is a serious breach: we will close the account immediately and may report the matter to the venue and, where the law requires, to the authorities.

10. Jawla Kids

• A parent or legal guardian creates and controls a kid profile and is responsible for everything done through it, including bookings, enrollments and payments.
• Kid profiles may join juniors-only matches, academy programs and under-18 groups. They cannot join open or women's lanes, cannot post, and carry no public tier.
• The parent must accompany or arrange supervision for the child at the venue as the venue or academy requires. Jawla does not supervise children.
• Academy term fees are charged to the parent on enrollment. Withdrawal refunds follow the academy's policy shown at enrollment.

11. Coaches and academies

• Coaching sessions, packs and programs are provided by the coach or academy, not by Jawla. Prices are shown before purchase.
• Session packs are valid for the period shown at purchase (default 90 days). Unused sessions are refundable only under the coach's stated policy.
• Coaches are rated by the players they coach. Ratings must reflect a session that actually took place; we remove ratings that don't.
• Independent coaches agree to the partner terms in section 12 as they apply to coaches.

12. Partners: venues, academies and coaches

Partners use Jawla under a separate partner agreement signed in the portal, which governs subscription plans, settlement, e-invoicing, data handling and service levels. In addition, every partner agrees to:

• Honour every booking, match, entry and enrollment made through Jawla at the price shown, and keep availability accurate.
• Apply only the cancellation policy published on Jawla, and refund through Jawla, never in cash.
• Use player data only for the booking or program concerned; no marketing to players without their consent; no export or sharing of player lists.
• Run tournaments fairly and record results honestly.
• Keep courts, equipment and premises safe and fit for play, and hold appropriate insurance.
• Treat every player equally and respect the women's and juniors lanes.

Settlements are paid weekly to the partner's registered bank account after deduction of Jawla's booking fee, any pass-through payment fees and amounts refunded under section 4, each itemised. Partners may raise a settlement query within 30 days of the payout. Subscription fees are as published on our pricing page, exclusive of VAT, and may change with 60 days' notice.

13. What you may not do

• Use Jawla for anything unlawful, or in a way that harms other players, partners or Jawla.
• Harass, threaten, discriminate against or abuse anyone, on court or in the app.
• Book courts you don't intend to use, hold slots to block others, or resell bookings.
• Manipulate ratings, results, seats or entries.
• Copy, scrape, reverse-engineer or interfere with the app, the portal or our systems, or access data you are not entitled to.
• Use Jawla to advertise or recruit for competing services.
• Impersonate anyone, including Jawla staff.

14. Our content and yours

Jawla, the Comet mark, جولة, the Jawla Score, the tier names and designs, and everything in the app, website and portal belong to Jawlah Go Company or our licensors, and are protected by intellectual property law. You may use them only to use Jawla as intended. Partner logos and content belong to the partner.

You keep ownership of what you post. You give us a licence to store, display and distribute it within Jawla for as long as it's there, and to use anonymised match results to run and improve the rating system. We do not use your posts or photos in marketing without asking.

15. Availability and changes

We work to keep Jawla available around the clock, but it is software: there will be maintenance windows, bugs and outages. We will announce planned maintenance in the app. Where an outage prevents a booking being honoured, section 4 applies. We may add, change or remove features, and change these terms; if a change is material we will notify you in the app at least 30 days before it takes effect, and you may close your account if you disagree.

16. Liability

Nothing in these terms limits liability that cannot be limited under Saudi law, including for death or personal injury caused by negligence, or for fraud. Subject to that:

• The venue, academy or coach is responsible for the court, session or program, for the safety of its premises and equipment, and for its own staff.
• You play sport at your own risk. Check that you are fit to play, warm up, and follow the venue's safety rules.
• Jawla's total liability to you for anything arising from your use of Jawla in any 12-month period is limited to the greater of ⃁ 1,000 and the amounts you paid through Jawla in that period.
• We are not liable for indirect or consequential loss, or for loss caused by events outside our reasonable control.

17. Ending the agreement

You can close your account any time in Settings. Bookings already paid are honoured or refunded under section 4. We can suspend or close your account if you breach these terms, with notice and a reason unless the breach is serious (sections 7, 9 and 13), in which case we may act immediately. Sections that by their nature should survive (results already recorded, liability, governing law) continue after closure.

18. Governing law and disputes

These terms are governed by the laws of the Kingdom of Saudi Arabia. Any dispute that we cannot resolve through the process in section 4 or by discussion is subject to the jurisdiction of the competent courts in Riyadh. This does not affect any consumer protection rights you have under Saudi law. If any part of these terms is found unenforceable, the rest continues to apply. The Arabic version of these terms is available in the app; in the event of conflict between the two, the Arabic version prevails.

19. Contact

Questions about these terms: support@jawla.ai, or Help in the app. Jawlah Go Company (شركة جولة جو), CR 7054199224, VAT 314763716300003, Riyadh, Kingdom of Saudi Arabia.