Privacy Policy

Jawlah Go Company ("Jawla", "we", "us") operates the Jawla padel booking and community platform. This policy explains how we handle your personal data in line with Saudi Arabia's Personal Data Protection Law (PDPL). By using Jawla you agree to this policy.

1. What we collect

• Account details — your name, mobile number, email and, for venues, business and bank details for payouts.
• Play & booking data — courts you book, matches you join, results, and your Jawla Rating history.
• Payment data — handled by licensed payment providers. We receive only a secure token and the last 4 digits — never your full card number.
• Device & location — app version, device type, and approximate location (only with your permission) to show nearby courts.
• Usage & analytics — how you use the app, so we can fix bugs and make it faster.

2. How we use it

We use your data to run bookings and matches, calculate your Jawla Rating, process payments and venue payouts, match you with players at your level, keep the platform safe from fraud, and send you service messages (like a booking confirmation). With your consent, we also send community news and offers — you can opt out anytime.

3. Who we share with

We share only what's necessary: with partner venues to fulfil your booking (your name and booking time), with licensed payment processors to take payment and send payouts, and with analytics and cloud providers under strict contracts. We never sell your personal data, and we don't track you across other companies' apps and websites for advertising — if that ever changes, we'll ask your permission first through Apple's App Tracking Transparency prompt. We may disclose data if required by law or a valid request from Saudi authorities.

4. Your rights & choices

You can access, correct, download or delete your data — including permanently deleting your account directly in the app under Settings → Privacy — and withdraw any consent, or email support@jawla.ai. You can turn off location and push notifications from your device at any time. We'll respond to verified requests within 30 days.

5. Data retention

We keep your data only as long as your account is active or as needed to provide the service. After you delete your account, we remove or anonymise your personal data within 90 days, except where we must keep records for legal, tax or fraud-prevention reasons.

6. Security

We protect your data with encryption in transit and at rest, strict access controls, and regular security reviews. No system is perfectly secure, but we work hard to keep yours safe — and we'll notify you and the authorities promptly if a breach ever affects you.

7. Children

Jawla is for players aged 16 and over. We don't knowingly collect data from children under 16. If you believe a child has given us data, contact us and we'll remove it.

8. Changes & contact

We may update this policy as Jawla grows; we'll notify you of any material change in the app. This policy is governed by the laws of the Kingdom of Saudi Arabia.